|
This programme is designed to give supervisors and team leaders a foundation
in management. It is also appropriate for managers that have never undergone any
formal management training. It leans slightly more towards being theory based
than some of our other programmes. Nevertheless it still contains a significant
amount of hands on exercises and activities. It consists of five one day modules
that can be delivered as one five day course, or they can be split up and
delivered over a longer period. It is also possible to have just a single
module, adapted to meet a specific organisational objective. The five modules
are:
Managing
yourself and your staff
Effective
communications at work
Motivation
and Leadership
Understanding
power and managing conflict
Managing
performance and solving problems
Benefits to Delegates
Once candidates have completed the programme they
should realise the following benefits:
-
More confidence in their management abilities.
-
Communicate more effectively with colleagues and clients.
-
Able to prioritise workloads against organisational objectives.
-
Be pro-active rather than reactive to situations.
-
More organised in their work with improved time management tools.
-
Have the confidence, tools and ability to undertake new challenges.
Benefits to the Organisation
This programme will increase the core management
capability within the organisation. In the medium to long term this should
translate into:
-
Less time spent in resolving disagreements
-
Problems and issues will be dealt with at a lower management level
-
Opportunities to improve processes and systems will be identified
-
Resistance to change initiatives will be reduced
- Productivity will be increased
Training
Modules
Managing yourself and your staff Back
to Top
Being a manager is different from just being an
employee. Many employees upon being promoted find that actually being
responsible for a team and its outputs is much harder than they at first
expected. This module examines the fundamentals of being a manager. Delegates
will understand that in order to manage a group of people as a team, they first
need to manage themselves. The module includes:
Effective
communications at work Back to Top
The onus for ensuring good communications lies with
the sender of the message. We begin by exploring the link between communications
and managerial effectiveness. Next we will explore face-to-face communications
and practice the skills needed. The afternoon session focuses on meetings: the
different types, their function and how to manage them. Finally, we will develop
our presentation skills to improve the delivery of a team briefing. The module
includes:
Motivation and
Leadership Back to Top
As a supervisor we are expected to lead and motivate
our teams. This module provides a supervisor with an insight into human
behaviour and explores why people are not motivated by the same things. We
examine different motivational theories to gain an understanding of why some
managers are better than others. We take an in-depth look at Leadership theory
and show why we need to be able to use a variety of styles to match differing
situations. The module includes:
Understanding power and managing
conflict Back to Top
Office politics can be destructive in an
organisation. By understanding the sources of power we can determine the most
appropriate strategy for the use of that power. Inappropriate use of power can
create potential conflict situations. We therefore look at sources of conflict
and strategies for conflict resolution. These include influence strategies,
being assertive and transactional analysis. The module includes:
Managing performance and solving
problems Back to Top
We live and die by the targets that we have to meet.
This module addresses the planning process, the prioritisation of workloads and
time management. We will examine proven techniques for planning and allocating
work. It will introduce the subject of systems thinking and show how to manage,
monitor and control performance. We will create the links between robust
planning and high productivity.
-
Systems thinking
-
Performance Management
-
Time management
-
Problem solving
- Decision making
|
Making simple things complicated
is a common occurrence in businesses.
However, making
complicated things simple is less common, but immensely more powerful.
All we need in order to achieve
this power is to understand the basics - and then keep using and applying
them. |
